• 3+ Years of experience as IVR developerSupport Device Certification process troubleshooting related to physical SIM or eSIM provisioning and SIM-OTA updates
• Knowledge of SM-DP, SM-SR, eUICC, SM-DP+, LPA Strong understanding of eSIM protocol, 3GPP 5G/4G
• Strong understanding of Telephony stack
• Experience of testing telephony features on Android based devices.
• Experience of finding bugs and log analysis to root cause test failures
• Strong Knowledge of QXDM logs and ADB Commands
• Nice to have test automation and python scripting skill

• Support Director with Wireless category strategies, by running spend analysis and market analysis for assigned categories
• Support Director with commercial and contractual T&Cs negotiations
• Coordinate and manage SOW execution and follow-up support, as applicable
• Build understanding of business direction, requirements, and priorities across assigned responsibilities

• Ability to manage multiple projects simultaneously with frequent communication touchpoints
• Ability to identify, analyze, and improve existing business processes for the purpose of optimization
• Strong communication skills, both written and oral
• Strong analytical skills – utilize complex formulas in excel to analyze data
• Visual analytic skills – translate information & data analyses into audience appropriate presentations to recommend strategies and guide decision-making
• Experience interacting with and presenting to leadership and stakeholders at a variety of levels is preferred

• Understanding of E2E Wireless network components (LTE & 5G)
• Focus more on Mobile core ( Nokia & Ericsson preferred, but not mandatory)
• Experience with Network Testing and/or migrations
• Experience wireless network operations and associated processes a bonus

• Own the research and analysis of service problems created in a wireless telco environment
• Define the problem description and impact based on review of related problem tickets
• Drive the root cause analysis process to determine:
  • How do we proactively identify the underlying problem
  • What is the root cause of the problem
  • How do we triage the problem (short-term restoration of service)
  • How do we put a permanent solution in place to resolve or avoid the problem
• Interact effectively with teams from various disciplines to determine resolution and actionable strategies
• Produce process documentation to support the above
• Ideal candidate would have familiarity with SalesForce, Matrix, Aria and/or Nokia systems
• Familiarity with wireless networks and IT Ops is preferred

• Have experience in maintaining Linux OS and be proficient in Linux commands
• Understand TCP/IP, DNS, Proxy, and Routing concepts and/or configuration within the Linux OS. Possess project management skills, including cross-functional communication, and be comfortable coordinating tasks with multiple internal and external SMEs and Project Managers.
• Have strong written and verbal communication skills for troubleshooting purposes.
• Be familiar with Kubernetes containerized applications and kubectl commands. One of the primary responsibilities will be coordinating and troubleshooting two different ASTRA Kubernetes PODs on all containerized Virtual Functions (cVF) such as CLEG, CLSG, EMSE, ESMV, LMFE, LMFV and WEA platforms.
• Proficient in various application log analysis running on containerized applications.
• Familiarity with SACT, UAM, and the other CSO toolsis desirable.
• Familiarity with MS Teams is desirable, as much of the coordination work will be done via MS Teams Chats

Note: Need them to be in on-shore, on the West Coast and available during normal business hours.

• Experience: 2-4 years HRIS or related experience
• Data entry responsibilities, including the importing, cleaning and validation of staff and organizational data
• Interface with up and downstream stakeholders to ensure data accuracy and timely entry.
• Provide input to requirements, process flows and design documents to help ensure that platform configuration is aligned with business needs
• Develop and maintain scheduled and hoc reports, queries and dashboards to support all areas of HR Provide metrics and analytics to support business needs by compiling, transforming and visualizing data.
• Troubleshoot, research and resolve system issues and inquires via various hotlines and mailboxes.
• Assist end users with system functionality and features.
• Support various HR business processes such as goal setting, performance review, comp cycles, etc.
• Develop, deliver and maintain training for end-users, managers and ins
• Develop and maintain procedural documentation to accurately reflect business processes
• Drive the organization to self-service model by automating the delivery of reports and dashboards.
• Develop and execute test scripts for user acceptance testing during implementation and future releases.
• Participate in the Global Transformation of the HR System to the next generation.

• Full stack developer with expertise in all phases of the SDLC including the design and deployment of web-based Client/Server applications using Java/J2EE, Typescript, Angular.
• Experience in MVC frameworks like Spring MVC, JSF, Hibernate, Struts, JSP, Servlets, JSF, JDBC, JSTL, JNDI.
• Work experience in the Telcom domain.
• Expertise in web-development technologies like HTML, HTML5, JS, jQuery, XML and XSL/XSLT, JSON.
• Experienced in developing and implementing Restful and SOAP based web services and inter process communication applications using WSDL, SOAP and XML schema.
• Experience of implementing the security using mechanisms like OAuth 2.0 and SSL.
• Expertise in design patterns like Front Controller, Data Access Object (DAO), Data Transfer Object (DTO), Session Façade, Service Locator and Singleton.
• Experience in RDBMS including Oracle, MySQL, SQL and Microsoft SQL.
• Experience in Apache Kafka.
• Experience of DevOps tools like Jenkins, GitHub to deploy the APIs automatically.Strong understanding of data center functions, cabling, networking/switching
• Experience in implementing alerting mechanisms using Kibana watcher alerts and continuously monitoring logs in Kibana and Splunk dashboard to monitor production Logs
• Experience in Spring projects like Spring Boot, Spring Framework, Spring Security, Spring Batch, Spring Data, and Spring Integration.
• Experience both working in Agile and Waterfall methodologies.
• Experience with JAVA Spring , Spring boot based Microservices development.
• Experience using swagger for API development
• Azure based Development experience is a must.
• Experience to follow up with agile processes.
• Experience with using Jenkins job, CI/CD, kubernetes
• Good understanding of Git Flow development techniques (branching, pull requests, etc.).
• Familiarity of working with Cassandra databases and awareness of working with Agile work model and implementation.
• Domain experience in Telecom or retail.
• Should have good analytical skills.
• Should have good communication skills.

• Ownership of architecture, design, and implementation for client projects to develop AI-based Conversational Interfaces.
• Lead customer roadmaps and technology assessments.
• Status reports.
• Software migration management.

• 5 or more years of experience as a solution architect and or technical lead with Contact Center Technology.
• Experience working in an Agile development environment.
• Experience gathering business and technical requirements as well as solution development.
• A point-of-view of the AI technology stack from leading AI services providers (Google Dialogflow (preferred), IBM Watson Assistant, Amazon Lex, Nuance Mix, and/or other NLU platforms).
• Experience optimizing NLU performance based on production data.
• Experience building complex, multi-turn, semantically driven, intent-based applications.
• Understanding of intent classification, entity extraction, conversation flows, and NLP training principles
• Excellent communication skills and experience working with Clients.

• Contribute to requirement analysis, engineering design, solution development and ongoing management of a multi-vendor enterprise Wi-Fi network infrastructure.
• Partner with network operations and deployment teams to analyze data and performance metrics to improve reliability and resiliency of the wireless network.
• Develop automated methods to mitigate and remediate network events and minimize operational complexity.
• Create Wi-Fi Optimization Guidelines
• Host meeting with Market Engineers to educate the markets on Wi-Fi Optimization
• Present Guidelines and Optimization Best Practices on National Calls

• We need candidates with Certifications CCNA/CCNP/CWNA/CWDP

• CCNA/CCNP/CWNA/CWDP level Switching/Routing/Wi-Fi experience with…
• Designing, building, and operating Wi-Fi networks.
• Layer 2/3 Switching
• Controller-based & controllerless enterprise wireless architectures and monitoring systems.
• TCP/IP, IPv4 and IPv6 and related network services (e.g. DHCP and DNS).
• Hands-on experience designing, configuring, optimizing Wi-Fi networks with knowledge of RF design and latest 802.11 standards.
• Scaling of large Wi-Fi networks from end to end (provisioning/monitoring).
• Vendors Cisco, CommScope/Ruckus, Aruba, Open WiFi
• Troubleshooting Wi-Fi connectivity and performance issues using WLAN controllers, over-the-air packet capture analysis and spectrum analyzer.
• Passpoint/Open Roaming